Privacy Policy | Tile Gallery

Effective Date: October 12, 2026

Tile Gallery (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our team, or inquire about our tile products, design services, and installation services.

Tile Gallery is a tile showroom located in Chattanooga, Tennessee, serving customers looking for quality tile products, design inspiration, and professional tile installation.


By using our website, you acknowledge the practices described in this Privacy Policy.


1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, including when you submit a contact form, request information, or inquire about our products and services.

The information we may collect includes:

  • Contact Information: Your name, email address, phone number, and other contact details you choose to provide.
  • Project Information: Details about your tile project, including your preferred tile styles, design preferences, project location, and installation needs.
  • Communications: Information included in messages, questions, or requests you send to us.
  • Website Usage Information: Information about how you interact with our website, such as pages visited, time spent on the website, browser type, device information, and general usage data.

We may collect certain information automatically through cookies, analytics tools, and similar technologies, depending on the features and services used on our website.


2. How We Use Your Information

Tile Gallery may use the information we collect to:

  • Respond to inquiries and messages submitted through our website.
  • Provide information about tile products, available styles, and showroom offerings.
  • Assist customers with tile selections and design consultations.
  • Respond to requests for tile installation information or project estimates.
  • Communicate with customers about their projects and service inquiries.
  • Improve our website, content, and customer experience.
  • Understand website traffic and visitor engagement.
  • Maintain website security, prevent misuse, and comply with applicable legal obligations.

We use personal information for legitimate business purposes consistent with this Privacy Policy and applicable law.


3. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve website functionality, understand visitor behavior, and measure website performance.

These technologies may help us understand which pages visitors view, how they navigate our website, and which content is most useful.

We may use third-party analytics or advertising services, such as Google Analytics or similar platforms, if configured on our website. These services may collect certain information about your online activity according to their own privacy policies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate notices and choices regarding cookies and other tracking technologies.


4. How We Share Your Information

Tile Gallery does not sell your personal information in exchange for money. We may share information in the following circumstances:

  • Service Providers: With trusted third-party providers that help operate our website, manage communications, analyze website traffic, or provide other business services.
  • Business Operations: With personnel or authorized representatives who need the information to respond to inquiries or assist with customer projects.
  • Legal Requirements: When disclosure is required by law, legal process, or a valid request from an appropriate governmental authority.
  • Business Protection: When reasonably necessary to protect our rights, property, website, customers, or business operations.

Any sharing of personal information will be subject to applicable legal requirements. If our website uses advertising or social media technologies that share information for targeted advertising, those practices will be addressed as required by applicable law.


5. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms, product manufacturers, and other external resources.

These third-party websites operate independently and have their own privacy policies and practices. Tile Gallery is not responsible for the privacy, security, or content of websites we do not control.

We encourage you to review the privacy policies of any third-party websites you visit.


6. How We Protect Your Information

We take reasonable measures designed to protect the personal information submitted through our website from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we strive to protect your information, we cannot guarantee absolute security.


7. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing customer relationships, maintaining business records, resolving disputes, and meeting legal obligations.

The length of time information is retained may depend on the nature of the information and the purpose for which it was collected.


8. Your Privacy Rights and Choices

Depending on where you live and whether applicable privacy laws cover our business, you may have certain rights regarding your personal information. These rights may include:

  • Requesting access to personal information we maintain about you.
  • Requesting correction of inaccurate personal information.
  • Requesting deletion of personal information, subject to applicable exceptions.
  • Obtaining a copy of certain personal information, where applicable.
  • Opting out of certain processing activities, such as targeted advertising or the sale of personal information, where applicable.
  • Appealing a decision we make regarding a privacy request, where required by law.

To submit a privacy request, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

We will review and respond to eligible requests in accordance with applicable law.


9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information online from children under 13 without the consent required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.



10. Tennessee Privacy Rights

Tile Gallery operates in Chattanooga, Tennessee. Certain